In short

These terms set out what you and we commit to when you use Projelio. By creating an account or continuing to use the Service, you accept them.

In short: the content you create is yours; the software is ours. You are responsible for the security of your account, we are responsible for running the service. You can cancel your subscription at any time and export your data.

This summary is not binding; the full text below is.

1. Parties and subject matter

This User Agreement (the "Agreement") is made between Yiğitcan Kiremitci (sole proprietorship — Küçükbakkalköy Mah. Dereboyu Cad. R5 Blok No: 3A, Interior Door No: 48, Ataşehir/İstanbul, Türkiye) ("Projelio", "we") and the individual or legal entity using the Service ("User", "you").

Its subject matter is the terms on which you may use Projelio's cloud software service — the jobs, projects, tasks, teams, modules, budget and AI assistant features (the "Service").

By creating an account, accepting an invitation or continuing to use the Service, you accept this Agreement and the Privacy Policy, which forms an integral part of it. If you do not accept them, you must not use the Service.

For consumers purchasing a paid plan, the Distance Sales Agreement and the Cancellation and Refund Policy also apply. Where those documents conflict with this one, the specific document governs its own subject matter.

2. Definitions

Service: the web and mobile applications served from the projelio.app domain and its subdomains, the Lio assistant, the integrations and the support channels.

Organisation: the corporate structure created inside the Service, under which departments, jobs, projects and modules are grouped.

Administrator: a user who can manage others' access as organisation owner, job owner or department manager.

Content: any data, text, file, image or record you upload to or create within the Service.

Subscription: the right to use the Service for a given period within the plan you have chosen.

Lio Units: the purchasable units that measure use of Lio's AI features.

3. Registration and eligibility

The Service is business software and may only be used by people aged 18 or over. If you open an account on behalf of a legal entity, you represent that you are authorised to bind that entity.

You are responsible for the information you provide at registration being accurate, current and complete. You cannot sign in until your email address is verified.

You are responsible for keeping your password and session confidential. All activity carried out through your account is deemed to be yours unless you prove otherwise.

If you believe your account has been accessed without authorisation, change your password without delay and tell us at info@projelio.app.

An account belongs to one person and may not be shared. Every member of your team must sign in with their own account.

4. Organisations and administrator authority

When you join an organisation with your work email address, or are added by an administrator, your use within that organisation is also subject to the organisation's own rules.

Administrators may add you to a job, project, department or module team, change your permissions, end your access, and view, edit or delete content within the scope of their permissions. This is an inherent part of the Service.

Invitations to a job or project require acceptance. A pending or rejected invitation grants no access rights.

Content created on behalf of an organisation belongs to that organisation. Closing your account does not remove content that remains with the organisation.

On paid plans, the organisation owner is responsible for the organisation's subscription and fees.

5. Acceptable use

You may use the Service only in a manner that complies with the law, with good faith and with this Agreement.

The following are prohibited: uploading unlawful, defamatory, discriminatory or threatening content, or content that infringes the rights of others; processing another person's personal data unlawfully; hosting malware, viruses or malicious code; sending unsolicited advertising or bulk messages (spam).

The following are also prohibited: reverse engineering the Service, attempting to obtain its source code, copying it or using it to build a comparable product; attempting to circumvent security measures; accessing another user's account without permission; exceeding plan limits by technical means.

Automated access (bots, scrapers, load testing) and any use that places a disproportionate load on our infrastructure are prohibited without our prior written permission. If you wish to run a security test, write to us first.

Reselling, renting or operating the Service as a service bureau for your own customers is possible only under a separate written agreement.

Where we detect a breach we may remove content, restrict access or suspend the account (see section 14).

6. Your content

Your Content belongs to you (or to the relevant organisation). This Agreement transfers none of your intellectual property to us.

So that we can provide the Service, you grant us a limited, worldwide, royalty-free and non-transferable right to host, back up, process and display your Content to your teammates, and to send it to third-party services you have connected at your request. This right is used only to operate the Service.

You represent that you have the right to upload, process and share your Content, and that where you upload third parties' personal data you have provided the required notice and have a lawful basis.

You are responsible for the accuracy and lawfulness of your Content, and for keeping your own copies of records you are legally required to retain. Although we take regular backups, we recommend you keep an exported copy of critical data.

We reserve the right to remove content that is manifestly unlawful or that a competent authority has notified to us.

7. Our intellectual property

All intellectual and industrial property rights in the Service — its software, source code, interface design, database schema and documentation, and the "Projelio" and "Lio" names and logos — belong to Projelio.

What you receive is the right to use the Service during your Subscription, within your chosen plan, on a non-transferable and non-exclusive basis. No other rights are transferred.

You may not use our brand, logos or visuals without our prior written permission, nor reproduce any part of the Service or create derivative works from it.

8. Feedback

We may use the suggestions, ideas and feedback you send us without any obligation to you, without payment and without time limit, including by building them into the product.

This does not affect your rights in your Content; it covers only suggestions about developing the product.

9. Lio and AI features

Lio is the AI assistant embedded in the Service. Lio works only with data you are permitted to see and change.

AI output is probabilistic and can be wrong. No warranty is given as to its accuracy, completeness or fitness for a particular purpose. You should not base financial, legal, tax or operational decisions on Lio's answer alone; verification is your responsibility.

Using Lio consumes Lio Units. The Lio Units each request consumes are calculated from the amount of text processed and produced, and are shown in your account. Lio Units included in your plan do not carry over at the end of the period; purchased Lio Units carry over unless stated otherwise.

Automated or bad-faith use aimed at consuming Lio Units, manipulation of the Lio Units balance, and using Lio to get around the acceptable use rules are prohibited.

We may change the supplier providing the AI infrastructure and update the model version. Such changes may affect the form and quality of output.

10. Third-party services and integrations

You may choose to connect services such as Google Drive, Microsoft OneDrive and Outlook, Instagram and WhatsApp. You set up these connections and can remove them at any time.

These services are outside our control and are subject to their own terms and privacy policies. We are not responsible for their use, their outages or changes to their terms.

If a third-party service stops providing access, starts charging or changes its interface, we may remove or change the relevant integration on notice.

11. Free plan, trials and beta features

The free Starter plan may be used indefinitely within its published limits. No service level is promised for free use.

During any trial period offered for paid plans we ask for no card details and charge nothing automatically. If you do not choose a plan when the trial ends, your account drops to the free plan; Content beyond the plan's limits is not deleted but may become read-only.

Features marked "beta", "preview" or "experimental" may be incomplete or unstable and may be changed or withdrawn at any time. They are provided "as is" and fall outside any service level commitment.

12. Plans, fees and billing

Current plans, per-user prices and Lio Units packages are published on the pricing page at projelio.app. Unless stated otherwise, prices exclude VAT.

Unless cancelled, your Subscription renews automatically at the end of the chosen period (monthly or annual) for the same period, at the price current at renewal. To stop renewal, cancel your subscription before the period ends.

On per-user plans, adding users mid-period is charged pro rata for the remainder of the period. Removing users mid-period does not entitle you to a refund of fees already paid; the reduction applies at the next renewal.

Payments are taken through a licensed payment provider; card details are not stored on our servers. Invoices are issued using the billing details you provide, and you are responsible for their accuracy.

We may change prices. Any change is announced at least 30 days before it takes effect and does not affect the period already paid for; the new price applies at the next renewal. If you do not accept it, you may cancel before renewal.

If a payment cannot be taken we will tell you and allow a reasonable period. If payment is not made, the Service may be suspended; your Content is not deleted during suspension.

Refunds are governed by the Cancellation and Refund Policy. Consumers' statutory right of withdrawal for distance contracts is reserved; the exceptions in the legislation apply to digital content and services performed immediately.

13. Continuity, maintenance and changes to the Service

We use reasonable efforts to provide the Service securely and without interruption, but no specific uptime is promised on the free and standard plans. On the enterprise plan the service level is set out in a separate agreement.

We carry out planned maintenance at low-usage hours wherever possible and announce it in advance. Emergency security work may not be announced beforehand.

We may change, add or remove features to improve the Service. We will give reasonable notice before a change that would materially and adversely affect your use takes effect.

We may change the suppliers we work with for hosting, notifications, email and AI; such changes are made consistently with the commitments in the Privacy Policy.

14. Suspension and termination

You may cancel your Subscription at any time. Cancellation stops the next renewal; you keep using the Service until the end of the period you have paid for.

You may ask for your account to be deleted entirely. A deletion request does not cover content owned by an organisation; for that you must approach the relevant organisation administrator.

We may suspend your access or terminate this Agreement where: this Agreement or the acceptable use rules are breached, payment is not made, your conduct threatens the security of the Service or of other users, use is unlawful, or a competent authority so decides.

For breaches that are not serious we will notify you first and allow a reasonable period to put things right. Suspension may be immediate in security, unlawfulness and emergency cases.

After termination your access to the Service ends. You are given 30 days from the termination date to export your data; at the end of that period data is deleted in line with the retention rules in the Privacy Policy.

Provisions that by their nature must survive termination — intellectual property, limitation of liability, indemnity, confidentiality and governing law — remain in force afterwards.

15. Warranties and what falls outside our responsibility

To the extent permitted by law, the Service is provided "as is" and "as available". No express or implied warranty is given that it will be uninterrupted, error-free or fit for a particular purpose.

We are not responsible for: problems caused by your internet connection, device or operating system; outages of third-party services you have connected; incorrect data entered by you or your team; deletions performed by your authorised users; events of force majeure.

Your rights under consumer legislation, and our liability for our wilful misconduct or gross negligence, are reserved; this section does not limit them.

16. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect damages, loss of profit, loss of business, reputational harm or indirect consequences of data loss.

In any event our total liability is limited to the amounts you actually paid us in the 12 months before the claim arose. If you use the Service free of charge, that amount is zero to the extent permitted by law.

These limits do not apply to our wilful misconduct or gross negligence, or to mandatory provisions of consumer legislation.

17. Indemnity

If a third party brings a claim against us because your Content or your use of the Service breaches the law or this Agreement, you agree to cover the resulting loss, litigation costs and reasonable legal fees.

In such a case we will notify you without delay and cooperate reasonably in the defence.

18. Personal data and confidentiality

The rules on processing personal data are set out in the Privacy Policy, which forms an integral part of this Agreement.

For third-party data your organisation uploads to the Service, the organisation is the data controller; we act as processor on its instructions. A separate data processing agreement can be signed on request.

You agree to keep confidential the technical and commercial information you learn about how the Service works — pricing exceptions, unreleased features, security vulnerabilities.

19. Force majeure

Natural disaster, epidemic, war, terrorism, cyber attack, nationwide internet or power outage, changes in legislation and similar events beyond the parties' control count as force majeure.

Obligations are suspended while force majeure lasts; if it continues for more than 30 days either party may terminate the Agreement without compensation. Fees paid for an unused period are refunded.

20. Assignment, notices and changes to the Agreement

You may not assign your rights under this Agreement without our prior written consent. We may assign the Agreement in a merger, acquisition or transfer of business, and will inform you if we do.

Notices are given to the email address registered on your account, by in-app announcement, or by publication on this page. You are responsible for keeping your email address up to date.

We may change this Agreement. Significant changes are announced at least 30 days before they take effect. Continuing to use the Service after a change takes effect means you accept it; if you do not, you may cancel your subscription.

If a provision of this Agreement is held invalid, the remaining provisions are unaffected and the invalid provision is deemed replaced by the valid provision closest to its purpose.

Failure to exercise a right does not amount to a waiver of it.

21. Governing law and dispute resolution

This Agreement is governed by Turkish law.

The Courts and Enforcement Offices of İstanbul (Anadolu), Türkiye have jurisdiction over disputes.

For users who are consumers, the right to apply to the Consumer Arbitration Committees and Consumer Courts according to the applicable monetary thresholds is reserved; this section does not limit that right.

Before taking a dispute to court, please write to us at info@projelio.app — most issues are resolved at that stage.

22. Effect and contact

This Agreement takes effect when you create your account and applies for as long as your account remains open.

Annexes: the Privacy Policy, the KVKK Privacy Notice, the Distance Sales Agreement and the Cancellation and Refund Policy.

Contact: Yiğitcan Kiremitci (sole proprietorship), Küçükbakkalköy Mah. Dereboyu Cad. R5 Blok No: 3A, Interior Door No: 48, Ataşehir/İstanbul, Türkiye · info@projelio.app · Kozyatağı Tax Office, tax/ID no 25750888104 · As a sole proprietorship we have no trade registry (MERSİS) number.

Effective date: 21 August 2026.